IHEARTLASH STUDIO LASH POLICY
Deposits : In order to reserve your date and time reservation you must submit your deposit of 50% of your service. Reservations are on a first come first serve basis. Deposits are non refundable and are used towards your service or cancellation fee. Please note that all class deposits are non refundable or transferable.
All appointments are to be cancelled or rescheduled within in 24hrs of the appointment date. Deposits are used as cancellation fees in this case. You will be allowed one reschedule before you forfeit your deposit. ALL no shows will be charged 100% of the serviced booked. All Classes should be cancelled 24- 48 hours prior, private courses are subject to one reschedule group trainings are not allowed rescheduling. Deposits are non- refundable.
Out of respect of your lash artist schedule please arrive to your reservation on time. Appointments are capped and will run the full time that is stated for your service. Please understand that every single minute counts.Please note that late fees are applied after 10 minutes of scheduled time. Reservations are cancelled after 20 minutes there are no exceptions to this policy.
We take pride in the quality of our work and it is guaranteed. You will have 24hrs after your reservations to report and discrepancies to have them fixed free of charge. Any problems reported after 24hrs will incur fees to fix. If you have applied oil, moisturizers, or face makeup of any kind including falsies you will forfeit the gurantee.
MAINTENANCE & RETENTION
Please arrive to your refill appointments with clean lashes, You must maintain 40% of your lashes to be considered a fill. If you do not have 40% of your lashes left on both eyes please book a full set or your fill appointment will be cancelled if the time needed can not be accommodated.
All new clients will will need to come in 10 minutes to complete a intake form. Please note that we do not work behind other lash artist work you will need a full set and can book a removal as well. Please arrive to you appointment with a clean face no make of any kind including foundation. There are no kids or extra guest allowed in the studio unless being serviced.